You can view who is in the user’s address book. It has GPS tracking capabilities and a data recovery option where you can see what has been deleted from the phone.
The email logs of the phone are only available for Blackberry and iPhone operating systems.
It doesn’t have as many features as many other applications. On the other hand, it has the majority of features needed to view the phone’s major activities.
A single Mobile Spy licence allows you to install the software on three separate phones at the same time. It works alongside Android, Symbian, iPhone, and Blackberry platforms. Concerned parents and employees can use it to check on what users are doing online and the people they are communicating with. It offers call history, photos, and texts via an online remote account. But email logs only appear for users of specific smartphone platforms. Even with this drawback, it still has a variety of useful features.
Reporting & Logging verdict 9/10
Mobile Spy gives access to pictures, calls, videos, text messages, and Internet addresses; to name just a few things. It gives you complete access to the duration of each call, the numbers, and this applies to both ingoing and outgoing calls. If the phone receives or sends a text you can view the content of it, regardless of the number. Whilst it tracks the phone’s exact location, it doesn’t have the ability to monitor online bookmarks.
Many of the functions only work with specific smartphones. The most prominent example is email log access. Only the iPhone and Blackberry operating systems have this function available. But the most important features work alongside all operating systems.
Vitally, you still have access to data even after someone deletes it from the phone, and this applies to all types of data.
Features verdict 8.8/10
Each licence supports three separate cell phones at the same time. It’s convenient feature not common to cell phone tracking applications. The majority of them have a ‘one phone one licence’ rule. You have complete access to the phone’s activities via a remote online account.
It’s a stealth application, so users can’t see if they have Mobile Spy installed. It also doesn’t appear on the phone bill at the end of the month. If using it on an employee’s phone remember to consult with an attorney as some of these features may breach state and federal laws.
Whilst you can view a person’s web history, you can’t block any websites or apps remotely. It also doesn’t alert you if they access sites with specific content or give you any control over when they can use the phone.
Security and Tracking verdict 9/10
The phone allows SMS and GPS location tracking. It means you know where your child is at all times. It can also keep track of the phone should your child lose it or someone steals it. You also have access to the SIM card. If someone changes the card or it’s traded out you will receive an instant alert.
Mobile Spy encrypts any data which is fed from the phone to your online account. It means their privacy remains only your business and there’s no possibility of someone spying on you from the outside.
There are some excellent support options available to you if you run into any problems. The official website of Mobile Spy has a user guide with detailed instructions on how to use specific features. It also has a FAQs section for repairing basic errors and solving problems. If there’s a more complex problem, customers have access to telephone, live chat, and email support. The only disadvantage is the live chat and telephone support only appears during business hours (Eastern Standard Time).
Customer Support verdict 7.5/10
There’s a dedicated support section available via the Mobile Spy website. You also have access to a knowledgebase, user guide, and a selection of support options. To introduce you to the concept of mobile tracking software there’s a live demonstration available from the company’s website.
Mobile Spy does miss a few features you would expect to find from this type of software. On the other hand, most of the basic and most important functions do feature. You can monitor their Internet access and any contact made to and from the phone. It encrypts any data and holds it securely in your online account. The fact you can access data which has been deleted is a major benefit.
It’s wise to conduct research into the available features for your specific smartphone platform before purchasing as there are certain limitations.
Mobile Spy commits itself to embracing the latest smartphone spy features. If someone is abusing their phone privileges it’s easy to find out about it with this software. Simply installing it on a compatible phone operating system gives you instant access to the phone’s activities.
Your control panel is the Mobile Spy account given to every customer. From here you have access to call logs, GPS locations, and any other recorded activities. Just login to the account and view the results by clicking specific categories. Each category has been sorted and filed so you can switch between different data logs quickly and efficiently.
If you want more control you can upgrade your license for a small fee. What this gives you is access to the phone’s screen in real time. You also gain map view so you can track the phone’s location more completely. It allows instant and remote control. Another alert option also comes with an upgraded license. Upgrade and any logs are also emailed direct to your account.
It works independently of the phone and doesn’t interfere with any activities; unless you want it to. It burrows deep into the phone, which is why it can retain data even if the user deletes it before you can review it.
It works with the majority of smartphones in some way. These include the Windows Mobile, iPhone, Android, Symbian, and Blackberry.
It’s compatible with the majority of phone carriers as well. The major ones include Orange, O2, T-Mobile, AT&T, Alltel, Verizon, and Sprint.
Requirements and Notices
To work the phone needs to have an Internet connection or the phone can’t gather and upload the logs to the Mobile Spy account. In the case of the Android phone, you don’t need to use a computer to install the software.
Beware of using the AT&T carrier with this software. They have recently introduced policies where it automatically restricts the use of third-party applications like Mobile Spy. Check with the carrier to ascertain any restrictions, and the extent of said restrictions, before purchasing this cell phone tracking software.